Refund and Return Policy – Dealmart24.in
Let's Be Honest With You From the Start
Nobody likes reading policy pages. We get it. But this one is actually important — and we promise to keep it short, clear, and completely honest. No complicated legal language, no hidden clauses. Just a straightforward explanation of how things work at Dealmart24.in.
Before we dive in, there is one thing you need to understand about our platform — and once you do, everything else will make perfect sense.
Understanding How Dealmart24.in Works
We Are a Deals Discovery Platform, Not a Store
Dealmart24.in is not an online store. We do not sell products, we do not accept payments, and we do not ship anything to your doorstep. What we do is help you find the best deals, discounts, and coupons from various online stores across India — all in one place.
Think of us like a signboard on the highway that points you to the best restaurant nearby. We show you where the deal is — but the actual transaction happens between you and the store, not us.
What This Means for Refunds and Returns
Since we are not involved in any purchase, we are also not responsible for processing refunds or returns. If you bought a product after clicking a deal on our website, your refund or return request must be made directly to the store where you made the purchase.
We know that might not be what you were hoping to hear — but we believe it is far better to be upfront with you than to create false expectations.
What To Do If You Want a Refund or Return
Step 1 – Go Back to the Store Where You Purchased
The very first thing you should do is visit the website of the store where you placed the order. Every legitimate online store in India has its own refund and return policy. Look for a "Returns" or "Help" section on their website.
Step 2 – Check the Store's Return Window
Most online stores have a specific return window — usually between 7 to 30 days from the date of delivery. Make sure you raise your return request within that time period, otherwise the store may not accept it.
Step 3 – Contact the Store's Customer Support
Reach out to the store's customer care team directly. You can usually do this through:
- Their official website's live chat or help center
- Customer care email or phone number
- Their mobile app support section
- Social media handles for faster response
Step 4 – Keep Your Order Details Handy
When contacting the store, always keep the following information ready to speed up the process:
- Order ID or invoice number
- Date of purchase and delivery
- Reason for return or refund
- Photos of the product if it is damaged or defective
Common Reasons for Refund or Return Requests
Situations Where You Can Typically Claim a Refund
While every store has its own rules, here are some of the most commonly accepted reasons for a refund or return across most Indian e-commerce platforms:
| Reason | Likely Outcome |
|---|---|
| Product received is damaged | Refund or replacement usually approved |
| Wrong product delivered | Exchange or full refund |
| Product not as described | Return accepted in most cases |
| Product stopped working shortly after delivery | Warranty claim or replacement |
| Change of mind | Depends on store policy |
| Coupon discount not applied correctly | Contact store support immediately |
What About the Deal or Coupon I Used?
Coupon Was Applied But Product Was Returned
This is a question we get quite often. If you used a coupon from Dealmart24.in and then returned the product, the refund amount depends entirely on the store's policy. Some stores refund the full amount including the discount, while others refund only the amount you actually paid.
We have no control over this. It is always best to check the store's specific policy on coupon refunds before making a purchase.
Coupon Did Not Work and I Paid Full Price
If a coupon from our platform did not work and you ended up paying more than expected, please contact the store's support team first. If the store is unable to help, reach out to us at sunilkashyap.xr@gmail.com and we will do our best to assist you or flag the deal for review.
Our Responsibility as a Platform
What We Promise to Do
Even though we are not responsible for store transactions, we take our role seriously. Here is what you can count on us for:
- We only list deals from stores that are trusted and legitimate
- We remove expired or incorrect deals as quickly as possible
- We review and update our deal listings regularly
- We respond to user complaints and feedback within 24 to 48 hours
- We never promote stores that have a history of poor customer service
What We Cannot Be Held Responsible For
In the interest of full transparency, here are the things that are beyond our control:
- Refund or return decisions made by third-party stores
- Delays in delivery or shipping by the store or courier
- Changes in a store's return policy after a deal is listed
- Product quality issues arising from the store's end
- Technical errors on a third-party store's website or app
Tips to Shop Smarter and Avoid Return Hassles
A Little Caution Goes a Long Way
We genuinely want your shopping experience to be smooth from start to finish. Here are a few tips that can help you avoid the need for returns altogether:
- Always read the product description carefully before purchasing
- Check the store's return policy before clicking on any deal
- Look at buyer reviews and ratings on the product page
- Verify size charts for clothing and footwear items
- Take a screenshot of the deal and coupon code before applying
- Keep your order confirmation email safe until delivery
Still Need Help? We Are Here
Reach Out to Us Anytime
If you have gone through the store's support team and still feel stuck, or if you simply have a question about a deal you found on our platform — do not hesitate to contact us. We may not be able to process your refund, but we can certainly guide you in the right direction.
- Email: sunilkashyap.xr@gmail.com
- WhatsApp / Phone: +91 70658 86230
- Working Hours: Monday to Saturday – 10:00 AM to 7:00 PM IST
Conclusion: Honest Deals, Honest Policies
At Dealmart24.in, we are built on trust. We know that trust is earned — not just through great deals, but also through honest communication. This Refund and Return Policy is our way of being completely transparent with you about how our platform works and what you can expect from us.
We are a small team that truly cares about every person who visits our website. If something did not go right with a purchase, we hope this page helped you understand the next steps clearly.
Keep shopping smart, keep saving big — and whenever you need us, we are just one message away at sunilkashyap.xr@gmail.com or +91 70658 86230.